Terms of Service

Effective September 20, 2026 · Lovord is a product of Kilde Labs LLC, a Texas limited liability company.

1. Who these terms cover

Lovord helps real estate brokerages, teams, and agents request, collect, and publish client reviews. “Lovord,” “we,” and “us” mean Kilde Labs LLC. “Covered Parties” means Kilde Labs LLC together with its parents, subsidiaries, and affiliated companies, and each of their owners, members, managers, officers, directors, employees, contractors, and agents. “You” means the business that holds the account and every person it invites into its workspace (its “Users”).

These terms bind both the account holder and every User. The account holder is responsible for its Users’ compliance, and each User accepts these terms by signing in to or using the service. If you use Lovord on behalf of a company, you represent that you have authority to bind that company.

2. Your account and your people

You’re responsible for the accuracy of the information you add, for the people you invite, and for making sure you have the right to use the names, photos, logos, licenses, and reviews you upload. Agent sign-in uses email links; keep those inboxes secure. You are responsible for all activity under your workspace.

3. Review requests and email

Lovord sends review requests and reminders to your clients on your behalf, from your business’s name, at your direction. You are the sender of those messages for legal purposes. You confirm that you have a genuine business relationship with each person you ask, that you have any consent the law requires, and that your use complies with the laws that apply to you (including CAN-SPAM and any state equivalents). Every request email carries a working one-click opt-out, and we honor opt-outs platform-wide. Don’t upload purchased lists or ask strangers.

4. Reviews and your content

Reviews belong to the people who wrote them; you receive a license to display them through Lovord and anywhere else you lawfully publish them. Don’t edit reviews in ways that change their meaning, fabricate reviews, or offer compensation for positive ones — that violates FTC rules and gets accounts closed. You are solely responsible for all content in your workspace, and we may remove content that is unlawful, deceptive, or abusive.

5. Third-party platforms

Lovord makes it easy for your clients to post their reviews to third-party sites (Google, Zillow, Facebook, and others). Those platforms are not ours. They decide — under their own policies and algorithms — whether a review is published, filtered, ranked, or removed, and whether a business profile is flagged or suspended. We pace review activity with those policies in mind, but the Covered Parties have no control over, and accept no responsibility for, any third-party platform’s decisions, including lost or filtered reviews, ranking changes, search placement, or account actions. No particular marketing, SEO, ranking, or review-volume outcome is promised.

6. Your data

Your workspace’s data — agents, clients, transactions, reviews, leads — is yours. We use it only to run the service (see the Privacy Policy). If you cancel, you can ask for an export, and we’ll delete your workspace data on request, subject to legal retention requirements. Reviews collected for a brokerage stay with the brokerage when an agent leaves it.

7. Billing

Paid plans are billed by Stripe, monthly or annually, after any free trial. Prices are posted on the pricing page and may change with 30 days’ notice — never mid-term. Applicable sales tax is added at checkout. You can cancel anytime; service runs through the end of the paid period, and payments already made aren’t refunded except where the law requires.

8. Acceptable use

No scraping other people’s platforms through Lovord, no reselling the service, no using it to send anything unlawful or deceptive, no attempting to access another customer’s workspace, and no use that violates any third-party platform’s terms.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COVERED PARTIES DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT USE OF THE SERVICE WILL PRODUCE ANY PARTICULAR VOLUME OF REVIEWS, LEADS, RANKINGS, OR BUSINESS RESULTS.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Covered Parties from and against any and all claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the service; (b) content you or your Users submit, publish, or send through the service, including review requests and the client data behind them; (c) your violation of these terms or of any law or regulation, including email, telemarketing, consumer-protection, real-estate-licensing, and advertising laws; (d) your violation of any third-party right or any third-party platform’s terms; and (e) any dispute between you and your clients, your Users, your brokerage, or any other third party. We may assume the exclusive defense of any matter subject to indemnification (at your expense), and you agree to cooperate. You will not settle any such claim in a way that imposes any obligation on a Covered Party without our written consent.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NO COVERED PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) THE COVERED PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE, UNDER ANY THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), IS LIMITED TO THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions don’t allow certain limits; in those, the Covered Parties’ liability is limited to the maximum extent the law allows.

12. Disputes: arbitration and class waiver

These terms are governed by Texas law. Any dispute arising out of or relating to the service or these terms will be resolved by binding individual arbitrationadministered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Williamson County, Texas — except that either party may bring an individual claim in small-claims court, and we may seek injunctive relief in court for misuse of the service or intellectual property. YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR OTHER REPRESENTATIVE PROCEEDING. Any claim must be brought within one (1) year after it accrues, or it is permanently barred. If the class waiver is found unenforceable as to a claim, that claim (and only that claim) proceeds in court in Williamson County, Texas.

13. Ending things

You can cancel from the billing portal anytime. We can suspend or close accounts that break these terms, with notice where practical. Sections 1 and 5–12 survive termination.

14. Changes and contact

If we change these terms materially, we’ll email the account owner at least 30 days before the change takes effect; continued use after that is acceptance. Questions? Use the feedback button on any page or the contact form on the home page — a human answers.